Been ordering from New Orleans Roast for a long time and have always a 5 star experience, Still think it is the best coffee and have not used anything else until recently. The rating is reflective of the delay on shipping for over 6 weeks. It is under Understandable delays can happen, but it was disappointing it was not communicated when the order was placed. The website was updated after communicating to them the problem. That said, it is still the BEST coffee on the market and for that they deserve a FIVE STAR rating!